Support Technician - Customer Service

  • Working hours: Full time (32-40 hours)
  • Location: Utrecht, the Netherlands

Due to Ultimaker’s expansion and professionalization, we are seeking a talented, tech-savvy colleague with a passion for service and customer satisfaction. Do you have a passion for helping and supporting people? Do you want to represent Ultimaker for our technical partners, suppliers, and customers? Keep reading!

What will you be doing?

The Customer Service department's technical support center directly interacts with our global network of service partners. You will create customer satisfaction by providing excellent support to our service network.  


You will also build and maintain a close relationship based on trust with your service partner network. You will represent Ultimaker in a professional manner and conform to Ultimaker’s quality standards.


 

As a support technician for Ultimaker 3D printing products, you and your colleagues will focus on supporting our customers by sharing your knowledge and resolving issues that are escalated by our channel support team. You will identify structural issues and initiate improvement proposals. You will also work closely together with the competence center to obtain knowledge and to share customer feedback.

Job profile

  • Review incoming issues and collect additional information to define the problem statement
  • Resolve incoming issues, escalate to the competence team in case no resolution is available
  • Identify training needs of service partners
  • Share knowledge with the service partners to increase their self-service level
  • Keep our service partners up to date regarding the latest developments and technical knowledge
  • Reproduce reported issues in our 3D print lab
  • Continuously look for improvement opportunities

What will you team look like?

You will be part of the global Customer Service department at Ultimaker, based in our headquarters in Utrecht. This department consists of the regional support organizations in APAC, EMEA, and North America, and the global Customer Service competence center. You will report directly to the Global Service Strategy Manager, who is \responsible for the global Customer Service department.

 

Do you fit this profile?

  • Secondary vocational education in a technical field
  • A customer-first attitude
  • 2-5 years' experience in a support function
  • Great communication skills, fluent in English
  • Good interpersonal skills; able to build relationships based on mutual trust
  • Customer and service-oriented

Definitely a plus

  • Experience in the 3D printing technology

The benefits of working with us

  • A competitive salary in line with your experience
  • Ultimaker makes contributions to your pension
  • We pay for your daily commute based on public transportation
  • 27 days of paid leave per year
  • Use of an Ultimaker 3D printer
  • An open, family atmosphere, and fun work environment
  • Work in a young and energetic team
  • Lunch with healthy sandwiches, salads, and a daily special
  • A convenient location within walking distance of public transport
  • Room to expand your knowledge by following courses and going to meetups

About Ultimaker

Ultimaker has been in operation since 2011, and over the years has grown to become a market leader, creating powerful, professional and accessible desktop 3D printers. With offices in the Netherlands, New York, Boston, and Singapore, plus production facilities in both Europe and the US, Ultimaker’s team of more than 400 employees continually strives to accelerate the world’s transition to local digital manufacturing by offering the highest-quality 3D printers, software, and materials on the market.


We are offering you the chance to become a part of a young, fast-growing, technically advanced company. We are focused on further developing the Ultimaker, developing the world of 3D printing, and further expanding the skills of our people.


We are ordinary people with extraordinary plans. Creating high-quality products is our driver. Our passion and creativity help us to make the unbelievable believable. Together, we make one hell of a team.

Interested?

Interested in working with our awesome team? Please contact Gerard de Graaf by sending your motivation letter and résumé in English.


Only candidates eligible to work in the EU will be considered for the position. Unfortunately, given the high volume of applications we receive for our vacancies, those professionals not entitled to work in the Netherlands will not be given a status update.


Agency calls will not be appreciated.

G
Gerard de Graaf [email protected]
Cura Software 3D Printing

Marketing & Communications

We’re passionate about the branding and positioning of Ultimaker on a global scale. Through informing and inspiring targeted audiences about the value of 3D printing, we communicate how it can positively affect lives everywhere.

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