Ultimaker AMA

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SandervG Team Ultimaker Points: 8262
Posts: 4630

Location: Geldermalsen, Netherlands Printers: Ultimaker Original+, Ultimaker 2+
Posted by
SandervG

Posted Aug 1, 2017 - 6:57 AM • Edited  Aug 3, 2017 - 3:57 AM   Sticky

Let us know who, or about what topic, you would like to ask questions during one of our next AMA's (Ask Me Anything)! Below I will post links to our previous AMA's.

- I'm a Material Engineer for Ultimaker since 2015. AMA!

If you are not familiar with the concept, during an ‘AMA/Ask Me Anything’ someone steps forward for around an hour or so to answer any question you fire. Usually, this person has a specific level of expertise or story which is interesting to know more about. But don't let this limit your questions

I do feel obliged to mention, despite the fact it is called an ‘Ask Me Anything’, we are bound by Ultimaker policy to keep a tight lip regarding future products. Hope you understand!

Suggested topics are:

- Quality Control

- Cura Software

- Ultimaker founders

- Support-team

- Distribution

- Community Manager

- Electronics

- Testing

- Industry experts/artists (from within the community, like valcrow)

I'm looking forward to read any comments who you would like to see next time, or what topic it should be!

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Dim3nsioneer Knows the BOM by heart Level: 77 Points: 5424
Posts: 3415
Location: Zurich, Switzerland Printers: Ultimaker 2, Ultimaker Original, Ultimaker 2 Go, Ultimaker 2+, Ultimaker 2 Extended+, Ultimaker 3
Posted by
Dim3nsioneer

Posted Aug 1, 2017 - 10:22 AM • Edited 10:25 AM

+1 Cura

Maybe not for the next but what about an AMA with one of the founders? Also, an AMA with someone from Sales/Distribution might be interesting. Or from support!

SandervG Team Ultimaker Points: 8262
Posts: 4630
Location: Geldermalsen, Netherlands Printers: Ultimaker Original+, Ultimaker 2+
Posted by
SandervG

Posted Aug 1, 2017 - 11:05 AM

Noted! Thank you for your input I also thought about one of the founders, but I was thinking to work up to that

Nicolinux Moderator Points: 3858
Posts: 2600
Location: Wiesbaden, Germany Printers: Ultimaker 2+, Ultimaker 3
Posted by
Nicolinux

Posted Aug 1, 2017 - 11:24 AM

You know what? I am interested in an AMA with you. You are always around so maybe some of us got used to it and don't think about it. But I'd like to know what your work day is like and what you are doing when working from the shadows

SandervG Team Ultimaker Points: 8262
Posts: 4630
Location: Geldermalsen, Netherlands Printers: Ultimaker Original+, Ultimaker 2+
Posted by
SandervG

Posted Aug 1, 2017 - 11:27 AM

Quote by Nicolinux

You know what? I am interested in an AMA with you. You are always around so maybe some of us got used to it and don't think about it. But I'd like to know what your work day is like and what you are doing when working from the shadows

But Nicolinux, you know you can always ask me anything haha oh boy, ok. I'll add it to the list

stu_le_brew I know my way around here Level: 24 Points: 514
Posts: 228
Location: Near Cahors Dept 46, France Printers: Ultimaker 2
Posted by
stu_le_brew

Posted Aug 1, 2017 - 1:06 PM

A thought from me for AMA, I remember a discussion some considerable time ago about scanners, and the conclusion was that the technology was not that hot unless you spend tons of money. but clearly someone at Ultimaker was looking at the market and was knowledgeable on the subject can't remember who - maybe Daid or Nallath ?

Dim3nsioneer Knows the BOM by heart Level: 77 Points: 5424
Posts: 3415
Location: Zurich, Switzerland Printers: Ultimaker 2, Ultimaker Original, Ultimaker 2 Go, Ultimaker 2+, Ultimaker 2 Extended+, Ultimaker 3
Posted by
Dim3nsioneer

Posted Aug 1, 2017 - 1:38 PM • Edited 1:39 PM

Someone from testing? This can be internal testing, beta testing, official measurements for certifications (e.g. EMC) etc.

Swissengineer Getting started Level: 9 Points: 94
Posts: 61
Location: Châtel-St-Denis, Switzerland Printers: Ultimaker 3 Extended
Posted by
Swissengineer

Posted Aug 2, 2017 - 9:06 AM

Someone from Electronics ??

SandervG Team Ultimaker Points: 8262
Posts: 4630
Location: Geldermalsen, Netherlands Printers: Ultimaker Original+, Ultimaker 2+
Posted by
SandervG

Posted Aug 3, 2017 - 4:00 AM

Quote by Dim3nsioneer

Someone from testing? This can be internal testing, beta testing, official measurements for certifications (e.g. EMC) etc.

Do you mean testing our products (materials, hardware, software, how it all works together, and work with new things), or certifications like CE?

Those are 2 quite different..

Dim3nsioneer Knows the BOM by heart Level: 77 Points: 5424
Posts: 3415
Location: Zurich, Switzerland Printers: Ultimaker 2, Ultimaker Original, Ultimaker 2 Go, Ultimaker 2+, Ultimaker 2 Extended+, Ultimaker 3
Posted by
Dim3nsioneer

Posted Aug 3, 2017 - 5:53 AM

Quote by SandervG
Quote by Dim3nsioneer

Someone from testing? This can be internal testing, beta testing, official measurements for certifications (e.g. EMC) etc.

Do you mean testing our products (materials, hardware, software, how it all works together, and work with new things), or certifications like CE?

Those are 2 quite different..

Well if you ask me like that: first one and then the other...

Labern Knows the BOM by heart Level: 79 Points: 5720
Posts: 2346
Location: Auckland, New Zealand Printers: Ultimaker 2 Go, Ultimaker 2+, Ultimaker 3
Posted by
Labern

Posted Aug 3, 2017 - 8:25 PM

Quote by stu_le_brew

A thought from me for AMA, I remember a discussion some considerable time ago about scanners, and the conclusion was that the technology was not that hot unless you spend tons of money. but clearly someone at Ultimaker was looking at the market and was knowledgeable on the subject can't remember who - maybe Daid or Nallath ?

Nallath was the one who was working on this.

rebekah_harper 3D printing enthusiast Level: 13 Points: 168
Posts: 84
Location: United Kingdom Printers: Ultimaker 2+, Ultimaker 3
Posted by
rebekah_harper

Posted Aug 9, 2017 - 4:44 AM

Quality Contol:

What have you done to address the batch of warped glass plates in the QA process in order to prevent future batches being released with faults

Rebekah Anderson

RC-Truck-Design

gr5 Moderator Points: 17231
Posts: 10116
Location: Boston, United States Printers: Ultimaker 2, Ultimaker Original, Ultimaker 2 Extended, Ultimaker 2 Go, Ultimaker 3
Posted by
gr5

Posted Aug 9, 2017 - 10:57 AM • Edited 10:58 AM

I'm told from a reseller that the glass plates he has received have lately all been < 0.1mm flat.  I mean they are flat within a tolerance of .1mm.  Which is great.  

If your plate is warped > .3mm I would contact your reseller for a free replacement. (now I'm anxiously waiting for you to tell me that you *are* are a reseller and still see warped glass, lol)

rebekah_harper 3D printing enthusiast Level: 13 Points: 168
Posts: 84
Location: United Kingdom Printers: Ultimaker 2+, Ultimaker 3
Posted by
rebekah_harper

Posted Aug 9, 2017 - 12:29 PM

hiya,

I am not a reseller

it was out by 0.6mm which is pretty pants when printing at 0.1mm height lol.

I went to the UK importer and they were surprised. we took another out of their stock and checked it and it was also way off. so we took one from a different box and it was fine.

it's been resolved but I haven't heard anything since. bought a new UM3 recently and the first thing I did was check the plate. the people didn't even know about it so hence I asked the question if anything is in place to ensure the plates are good.

regards

Becky

SandervG Team Ultimaker Points: 8262
Posts: 4630
Location: Geldermalsen, Netherlands Printers: Ultimaker Original+, Ultimaker 2+
Posted by
SandervG

Posted Aug 10, 2017 - 3:52 AM

Quality control is on the list And regarding anything in place to ensure the plates are good: improved agreements with the supplier and better control on a higher frequency by our inbound department. Seems to do the job

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