Error messages

This list shows the most common error messages that can occur on the Ultimaker S5. For more information on troubleshooting these error messages please go to the error specific page on the Ultimaker website.

An unspecified error has occurred. Restart the printer or go to ultimaker.com/ER27.

Max temp. error on the print core in print head slot [x]. Go to ultimaker.com/ER28.

Min temp. error on the print core in print head slot [x]. Go to ultimaker.com/ER29.

Max temp. error on the build plate. Go to ultimaker.com/ER30.

Heater error on the print core in print head slot [x]. Go to ultimaker.com/ER31.

The Z axis is stuck or the limit switch is broken. Go to ultimaker.com/ER32.

The X or Y axis is stuck or the limit switch is broken. Go to ultimaker.com/ER33.

There is a communication error with the print head. Go to ultimaker.com/ER34.

There is an I2C communication error. Go to ultimaker.com/ER35.

There is an error with the safety circuit. Go to ultimaker.com/ER36.

There is a sensor error within the print head. Go to ultimaker.com/ER37.

Active leveling correction failed. Manually level the build plate or go to ultimaker.com/ER38.

An incorrect print temperature is specified. Go to ultimaker.com/ER39.

An incorrect build plate temperature is specified. Go to ultimaker.com/ER40.

The motion controller failed to update. Go to ultimaker.com/ER41.

This print job is not suitable for this printer. Go to ultimaker.com/ER42.

If you encounter an error message that is not listed here, please go to the Ultimaker website for more information.

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