Decoupler obstructed - ER52

The Material Station has encountered an obstruction in the decoupler while loading the filament to the Ultimaker S5.

This could be due to:

  • The tip of the filament is not straight and pointy
  • The decoupler is obstructed or blocked

To resolve this error, please do the following:

  1. Power down the Ultimaker S5
  2. Detach the power cable from the Material Station
  3. Gently pull back the filament towards the entry bay, until it is completely unloaded
  4. Cut off the tip of the filament using pliers
  5. Power up the Material Station, then the Ultimaker S5 and continue operation

If the problem persists, please contact your local service provider for assistance.

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