The Material Station was unable to successfully unload the current material in the final unloading stage.
This could be due to:
- The filament is stuck in the system or decoupler.
- The prefeeder of the Material Station is faulty.
To troubleshoot, please do the following:
- Note the bay number and extruder number indicated by the display.
- Power down the Ultimaker S5.
- Detach the power cable from the Material Station.
- Check the filament entry point at the front side of the Material Station at the noted bay and extruder.- If the filament spool failed unloading completely, please continue to the next step.- If the spool is completely unloaded and coiled loose on the spool, please contact your local service provider for assistance.
- Check the short tube at the back of the Material station; between the machine exit point and the decoupler.- If the filament is visible at this location, but not visible above the decoupler, it means the filament is stuck in the decoupler. Please continue to the next step.- If the filament is not visible at all at the back of the machine, it means the filament is stuck inside the system. Please continue to the next step.
- Gently push the stuck filament forward through the system until you see the faulty filament coming out of the Bowden tube at the back.
- Continue pushing until the new filament sticks out a few centimeters out of the Bowden tube at the back.
(!) Always push loose filament forward through the system, never the other way around.
- Cut the currently loaded filament roll at the entry point of the material station.
- Grab the end of the filament sticking out of the Bowden tube at the back and gently pull the remaining filament completely out of the system.
- Reattach the Bowden tubes to the feeder.
- Power up the Material Station, then the Ultimaker S5 and continue operation.
If the problem still persists, please contact your local service provider for assistance.