Unknown error - ER63

The Material Station has encountered an unknown error. Unfortunately, we do not know the cause of this error.

To help us troubleshoot, please do the following:

  1. Power down the Ultimaker S5.
  2. Detach the power cable from the Material Station.
  3. Power up the Material Station, then the Ultimaker S5 and wait for the system to boot.
  4. On the Ultimaker S5, navigate to; Preferences > Maintenance > Save logs to USB.
  5. After saving, save the USB log file contents to your computer to share them with your service provider.

Please contact your local service provider for assistance, ensure to include the log files.

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