Frequently asked questions
Which Ultimaker software subscription is right for my business?
Whatever the size of your organization, there is a perfect plan for you. An unending Ultimaker Essentials subscription is now included with every new Ultimaker 3D printer. This provides plenty of functionality and learning for small businesses just starting their additive manufacturing journey. Ultimaker Professional is ideal for any organization wanting to take their 3D printing operations to the next level – with more features that focus on collaboration and innovation. And Ultimaker Excellence is the complete, custom solution for any business that wants to fully embed 3D printing workflows as part of their digital transformation. For more advice, please contact our sales team.
Does Ultimaker enterprise software work with 3D printers from other manufacturers?
Not right now. Our enterprise software only currently supports networked Ultimaker 3D printers. However, Ultimaker Digital Factory is built on an open system with many integration options. This means if users or partners wish to create third-party device compatibility, they are welcome to do so.
How much does Ultimaker enterprise software cost?
An unending subscription to our first tier of software, Ultimaker Essentials, is now included with each new Ultimaker 3D printer. This subscription can be redeemed here. If you bought an Ultimaker before April 20, 2021 and would like to buy a standalone Ultimaker Essentials license, this costs €600 or $720 (excluding tax) as a one-off payment and is available via Ultimaker resellers. Ultimaker Professional and Ultimaker Excellence licenses are billed yearly. Their price varies based on the number of Ultimaker printers you will connect and the number of users accessing them in your organization. Find a full breakdown of these prices here. And if you are at all unsure of which software tier is right for business, you can always try Ultimaker Professional for 30 days for free, and cancel at any time.
Which forms of payment are accepted for Ultimaker Professional and Excellence?
Ultimaker Professional and Excellence are billed annually via invoice. These can be paid via bank transfer.
Do I need to buy Ultimaker Excellence to access Ultimaker APIs?
No you don't. All existing Application Programming Interfaces (APIs) are open to all users and Ultimaker remains fully committed to keeping them open. These include the Ultimaker Cura API for Cura integrations and all local printer APIs. It's the new Cloud APIs (which enable integrations with enterprise software) that are only available to Ultimaker Excellence customers and commercial implementation partners.
I am having trouble subscribing. What do I do?
Check out this support page which walks you through every subscription step so you can get set up quickly and easily. And if you're missing an email during activation and onboarding, be sure to check your spam email folder!
Is a subscription plan required to use Ultimaker 3D printers?
Not at all. It's easy to use our printers with an 100% offline workflow. However, there are many benefits to 3D printing via a secure cloud connection. You can start a print job from home, monitor printer status and print progress, store and print files in the Digital Library, and more. All this is part of an unending, free Ultimaker Personal or Essentials account. From there you can upgrade to Ultimaker Professional or Excellence for even more advanced, time-saving functionality.
What happens when I add a new Ultimaker 3D printer?
After following the steps to add a new printer, it can then be made available to everyone in your organization or assigned a specific team. After signing in to Ultimaker Cura, you can then send print jobs to this printer. Or monitor its status in the Ultimaker Digital Factory.
How does 24-hour support work?
Troubleshooting software-related problems is easy. Either search our knowledge base here or (when logged in to your Ultimaker account) submit a helpdesk ticket here. Our helpdesk support experts are available Monday to Friday and your subscription determines how quickly tickets will be responded to. Ultimaker Essentials subscribers can expect a 24-hour response time during business hours. Ultimaker Professional subscribers will get a response in 12 hours during business hours. And Ultimaker Excellence subscribers will receive support 24-hours a day, within 6 hours of submitting a ticket.
Which Ultimaker 3D printers are compatible with this software?
The Ultimaker S5 Pro Bundle, Ultimaker S5, and Ultimaker S3 are fully compatible. The Ultimaker 2+ Connect and Ultimaker 3 are also compatible with Ultimaker Digital Factory core functionality.
Can I try Ultimaker software before I subscribe?
Yes. Ultimaker Professional is available to try for free for 30 days. Click here to get started.
I have 3D printers in multiple locations. Does one subscription cover them all?
It can if you want. All Ultimaker enterprise subscriptions scale to your definition of an "organizational unit." Depending on your needs, you choose if it makes most sense for one subscription to cover your entire company, a specific region, or just one location. For more advice, please contact our sales team.
My Ultimaker 3D printer purchase did not include Ultimaker Essentials. What can I do?
You can still purchase unending access to Ultimaker Essentials via resellers. Or you can try Ultimaker Professional for free (with the option to cancel at any time) to discover whether the platform is right for your business.
How secure are my 3D printing projects in the digital library?
Very secure. All information sent and received from Ultimaker software products is encrypted in transit and at rest, using industry-standard connection encryptions. Learn more about network and data center security here.