Frequently Asked Questions
What support is included in the Ultimaker software plans?
From problem solving to custom expert hours, Ultimaker's expert support ensures your digital transformation is completed without a hitch. Ultimaker offers both troubleshooting support on software – and expert custom support from data engineers, application engineers, and integration support means your organization gets the help its needs, when and where it needs it.
What is Ultimaker Digital Factory?
The Ultimaker Digital Factory provides powerful cloud-based tools for easy remote management of Ultimaker 3D printers, projects, teams, and software. Now you can deliver a scalable 3D printing workflow that drives innovation across your network.
What is Ultimaker Cura Enterprise?
The simplest and most seamless print preparation experience is now packaged for business. Designed to meet your IT department's expectations, distribute a tested, stable, and more secure slicing application to anywhere employees need to work – with reduced risk to your infrastructure.
What is Ultimaker 3D Printing Academy?
The Ultimaker 3D Printing Academy is a flexible learning platform that teaches you the ins and outs of 3D printing. Courses created by Ultimaker's experts enable you to train your users with levelled, role-specific knowledge, ensuring your organization is using 3D printing technology to maximum effect.
What is Ultimaker’s approach to security?
The starting point for Ultimaker's approach to security are the security risks that our customers are facing. When designing, developing, and maintaining our software, Ultimaker takes measures to prevent loss of information, business process interruption, reduction of print quality, and unauthorized usage where security risks would justify these measures.