ULTIMAKER TERMS OF USE
Last Updated: March 13, 2026
The websites located at www.ultimaker.com and related domains (the “Sites”), together with accounts registered through the Sites, are operated by Ultimaker B.V. (“UltiMaker,” “we,” “our,” or “us”). These UltiMaker Terms of Use (the “Terms”) are a legally binding agreement between you (“User,” “you,” or “your”) and UltiMaker. An “UltiMaker Account” is the account you register with UltiMaker to access and use UltiMaker services, including UltiMaker Cura desktop software, UltiMaker Digital Factory cloud services, and other offerings (together, the “Services”).
These Terms apply to all use of the Sites, UltiMaker Accounts, and Services. If you only browse the Sites without creating an UltiMaker Account, you remain bound by these Terms with respect to your access to and use of the Sites.
By (i) accessing the Sites, with or without an UltiMaker Account, (ii) registering for or using an UltiMaker Account, (iii) using any of our Services, or (iv) by clicking or checking a box indicating your acceptance of these Terms, you agree to be bound by these Terms.
If you are accepting these Terms on behalf of a legal entity, you represent and warrant that you have the authority to bind such entity and its affiliates to these Terms. If you do not have such authority, you must not accept these Terms. If you use an email address provided by your employer or another entity, you will be deemed to represent such entity, and by accepting these Terms you will bind that entity to them. These Terms do not have to be signed to be legally binding.
These Terms incorporate by reference the UltiMaker Privacy Policy (“Privacy Policy”), available on our website, which describes how we collect and process personal data. Certain features of the Services may be subject to additional terms, guidelines, or rules. In the event of a conflict between these Terms and specific terms applicable to particular Services or products, the specific terms will control.
UltiMaker reserves the right to modify these Terms at any time. You will be notified of any updated terms and may be asked to accept them. By continuing to access your UltiMaker Account or the Services after changes have been implemented, or by affirmatively accepting such changes, you agree to be bound by the updated Terms. If you do not agree to the updated Terms, you may no longer use your UltiMaker Account or the Services.
1. USE OF THE SITES.
You may access and use the Sites solely for your personal or internal business purposes and in compliance with these Terms. You may not: (a) copy, modify, distribute or publicly display content from the Sites; (b) use the Sites for unlawful purposes; (c) attempt to gain unauthorized access to the Sites or related systems; or (d) use automated means (such as bots or crawlers) to access the Sites. All intellectual property rights in the Sites and their contents are owned by UltiMaker or its licensors. Nothing in these Terms grants you any rights in such content except as necessary to view the Sites for their intended purposes.
2. USE OF THE ULTIMAKER ACCOUNT.
2.1 You may need to have a valid UltiMaker Account to access and/or use the Services.
2.2 Use of an UltiMaker Account must be in accordance with these Terms. You must refrain from using the UltiMaker Account and Services for illegal or inappropriate purposes, including but not limited to acts of intellectual property infringement and the violation of others’ rights (including their privacy and publicity).
2.3 You are not allowed to exploit the Sites, UltiMaker Account, or Services for any purpose, whether commercial or non-commercial. In addition, you are not allowed to transfer, sub-license, share or use the Sites, UltiMaker Account, and/or Services in any other way than as provided for in these Terms, unless you have obtained our prior written consent.
2.4 When registering for an UltiMaker Account, you agree that you will (i) provide true, accurate, current and completed information as prompted by the registration form and (ii) maintain and promptly update such information when applicable to ensure that such information is always true, accurate, current and complete. This also applies for any registration requirements for the Services.
2.5 You are fully responsible for your UltiMaker Account and any and all activities associated with your UltiMaker Account when using the Services, including but not limited to any harm or damage (to us or anyone else) caused by a person who used your UltiMaker Account without authorization. Keep your password safe and confidential and take appropriate measures to safeguard your UltiMaker Account.
2.6 You may not share your UltiMaker Account login details with any other person or let any other person use your login details. In the event you know or suspect that any other person is using your UltiMaker Account, you must notify us immediately through [email protected]. We may request some information from you to confirm that you are the owner of your UltiMaker Account.
3. ACCEPTABLE USE POLICY.
3.1 When using the Sites, UltiMaker Account, and/or Services, you will not: (i) defame, abuse, harass, stalk, threaten or otherwise violate or infringe the legal rights (such as rights of privacy, publicity and intellectual property) of others or UltiMaker; (ii) publish, ship, distribute or disseminate any harmful, inappropriate, profane, vulgar, infringing, obscene, false, fraudulent, tortious, indecent, unlawful, immoral or otherwise objectionable material or information (including any unsolicited commercial communications); (iii) publish, ship, distribute or disseminate material or information that encourages conduct that constitutes a criminal offense; (iv) misrepresent or in any other way falsely identify your identity or affiliation, including through impersonation or altering any technical information in communications using the Sites, UltiMaker Account, and/or Services; (v) knowingly transmit or upload any material through the Sites, UltiMaker Account, and/or Services containing viruses, Trojan horses, worms, time bombs, cancelbots or any other programs with the intent or effect of damaging, destroying, disrupting or otherwise impairing UltiMaker’s or any other person’s or entity’s network, computer system or other equipment; (vi) interfere with or disrupt the Sites, UltiMaker Account, and/or Services, networks or servers connected to UltiMaker’s systems or violate the regulations, policies or procedures of such networks or servers, including unlawful or unauthorized altering of any of the information submitted through the Sites, UltiMaker Account, and/or Services, (vii) attempt to gain unauthorized access to the Sites, UltiMaker Account, and/or Services, other computer systems or networks using the same software applications as UltiMaker through any means; (viii) copy, modify or create derivative works or improvements of the Sites, UltiMaker Account, and/or Services and underlying software; (ix) reverse engineer, disassemble, decompile, decode, adapt or otherwise attempt to derive or gain access to the source of the Sites, UltiMaker Account, and/or Services or underlying software in whole or in part; (x) bypass or breach any security device or protection used by the Sites, UltiMaker Account, and/or Services or use the Sites, UltiMaker Account, and/or Services other than through the use of then valid access credentials; (xi) use the Sites, UltiMaker Account, and/or Services for purposes of competitive analysis of the Sites, UltiMaker Account, and/or Services or the underlying software, the development, provision or use of a competing software service or product or any other purposes that is to UltiMaker’s detriment or commercial disadvantage; or (xii) interfere with another party’s use of the Sites, UltiMaker Account, and/or Services or underlying software. UltiMaker reserves the right to monitor and audit your use of the Sites, UltiMaker Account, and/or Services to ensure compliance with these Terms.
3.2 You will also not use the Sites, UltiMaker Account, and/or Services from countries that are sanctioned by either the European Union and/or the United States nor act in any way in breach of sanction laws and regulations when using the Sites, UltiMaker Account, and/or Services. You will comply with all applicable laws and regulations when using the Sites, UltiMaker Account, and/or Services and you will not submit sensitive personal information during such use.
3.3 We may remove or edit inappropriate content or activity identified by or reported to us or suspend or terminate your access to the Sites, UltiMaker Account, and/or Services in the event of your non-compliance with these Terms.
3.4 The designs, files, or other content that you upload or submit to the Services (“User Content”) shall not: (a) infringe the intellectual property rights of others; (b) contain malware or other harmful code; (c) be illegal, defamatory, obscene, or abusive; or (d) violate export control, sanctions, or other applicable laws, including content classified as dual-use, defense-related, or otherwise controlled under applicable export regimes (e.g., EU Dual-Use Regulation, U.S. EAR/ITAR), unless you have obtained all required authorizations. You are solely responsible for ensuring compliance with such requirements, and UltiMaker does not undertake to monitor, classify, or screen your User Content for export control purposes. UltiMaker may remove or disable access to any User Content that violates this policy. For clarity, you represent and warrant that all designs, data, and content you upload comply with applicable export control, sanctions, and dual-use laws. UltiMaker shall have the right to suspend access or terminate any account where such compliance cannot be reasonably verified.
4. SUPPORT.
Unless where explicitly provided otherwise by UltiMaker, UltiMaker is under no obligation to provide you with functional and/or technical support in connection to the Sites, UltiMaker Account and Services. UltiMaker does not guarantee any specific service level, uptime percentage, or response time, and no service credits are available unless expressly agreed in writing. UltiMaker will nevertheless attempt to address questions related to the Sites, UltiMaker Account and Services through the UltiMaker support desk and the community website (community.ultimaker.com)
5. ADDITIONAL TERMS.
5.1 Certain features of the Sites or Services may be subject to additional guidelines, terms, or rules. In the event of conflict, those specific terms will control. If you purchase a Digital Factory Subscription, the UltiMaker Digital Factory Subscription Terms apply in addition to these Terms of Use, and control with respect to Digital Factory Subscriptions.
5.2 From time to time, UltiMaker may offer access to features, services, or functionality that are identified as beta, pilot, limited release, or pre-release (“Beta Features”). Beta Features are provided for evaluation and testing purposes only, may contain bugs or errors, and are provided without any warranties or service level commitments of any kind. UltiMaker may modify or discontinue Beta Features at any time without notice. Your use of Beta Features is voluntary, and you assume all risks associated with such use. Feedback you provide about Beta Features may be used by UltiMaker to improve its products and services without restriction or obligation. UltiMaker retains all intellectual property rights in any feedback, suggestions, or derivative works arising from your participation in Beta Features, which may be freely used for UltiMaker’s product improvement, development, or commercialization purposes.
5.3 Please note that these Terms do not apply to third party plug-ins made available or accessible via the Services. Any use by you of such plug-in and/or third-party product is between you and the applicable provider of the plug-in/product.
6. REVIEWS AND RATINGS.
6.1 UltiMaker may provide functionality through the Sites or Services that enables you to rate and review products and services (including but not limited to Services). You remain solely responsible for the contents of your own reviews and ratings. UltiMaker may delete inappropriate and/or unlawful review and rating content at its sole discretion. You provide UltiMaker with a free of charge, irrevocable and perpetual license to publish your reviews and ratings for UltiMaker’s commercial purposes.
6.2 Reviews and ratings are not considered User Content. By submitting a review or rating, you grant UltiMaker a free of charge, irrevocable and perpetual license to use, copy, display and publish that review or rating for its business purposes.
7. CHANGES AND DISCONTINUANCE.
UltiMaker may update and change the Sites, UltiMaker Accounts, and Services from time to time. UltiMaker may also at any time decide to discontinue the Services. Where commercially reasonably practicable or legally required, UltiMaker shall provide you with prior notice of such discontinuance, update, or change.
8. SUSPENSION AND TERMINATION.
8.1 UltiMaker reserves the right to suspend or terminate your access to the UltiMaker Account and/or (any of) the Services immediately without prior notice if we reasonably believe you are in breach of any of these Terms, or if you have not accessed and/or used the Sites, UltiMaker Account, and/or Services for at least 12 consecutive months and do not have an active subscription for another UltiMaker product. UltiMaker may in such a case erase all data stored by you via the Services.
8.2 If you no longer wish to use the Sites, UltiMaker Account, and/or Services, you can submit a termination request by raising a support request on support.ultimaker.com. You understand that once UltiMaker has processed your termination request, you are no longer allowed to use the UltiMaker Account and the Services, as the case may be, and that UltiMaker may erase all data stored by you via the Services in the UltiMaker cloud.
9. INTELLECTUAL PROPERTY RIGHTS.
9.1 All rights, title and interest in the Sites, UltiMaker Account and Services remain the exclusive property of UltiMaker. The Sites, UltiMaker Account and the Services are protected by copyright and trademark laws. You are not allowed to use UltiMaker’s trademarks or UltiMaker distinctive features for any purpose. Except as expressly provided, no license or ownership right is transferred to any User. Feedback, data, analytics, or usage information derived from use of the Services may be used by UltiMaker for product development, quality improvement, and marketing insights.
9.2 You retain all rights of ownership in and to your User Content. By uploading User Content to the Services, you grant UltiMaker a limited, worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display such User Content solely for the purpose of providing the Services. UltiMaker does not claim ownership of your User Content. You are solely responsible for your User Content and for ensuring that you have all rights necessary to upload it to the Services.
10. SECURITY AND PRIVACY.
10.1 UltiMaker has implemented numerous measures to safeguard the security of the UltiMaker Account, the Services and related information. However, we cannot guarantee that unauthorized third parties will not be able to defeat such measures and therefore we do not give any warranty or guarantee to you in this respect. For more information, reference is made to our security statement.
10.2 UltiMaker collects certain data about you and the usage of the Sites, UltiMaker Account and Services. We collect and use all such data in accordance with the Privacy Policy, which you acknowledge. In addition, we use analytics techniques to understand how the UltiMaker Account and the Services are used and how we can enhance and improve our services. The Privacy Policy also contains further information in this respect.
11. FEEDBACK.
We may ask you to provide feedback to UltiMaker regarding the Sites, UltiMaker Account and/or Services and your experience in using it. If you decide to provide feedback, such feedback collected during this period will only be used in anonymous form. By providing us with your feedback, you agree that UltiMaker may use your feedback, without restriction and without compensation due, for any purpose and to the extent required, you hereby grant a worldwide, royalty-free, non-exclusive, perpetual and irrevocable license to UltiMaker to use, copy, modify or otherwise exploit such feedback.
12. DISCLAIMERS.
To the maximum extent permitted by law, the Sites, UltiMaker Account and Services are provided “as is”, without any warranties of any kind, whether express, implied or statutory, including but not limited to warranties of title, quality, non-infringement or merchantability. We do not warrant that your use of Sites, UltiMaker Account and Services is error-free or uninterrupted or that we will preserve or maintain your data without loss. No advice or information provided to you by UltiMaker shall create any warranty. We also make no representations or warranties about the suitability or fitness of the Sites, UltiMaker Account and/or Services for your purposes.
13. LIMITATION OF LIABILITY.
To the fullest extent permitted by law, in no event shall UltiMaker or any of its affiliates be liable to you for any indirect, consequential, special or incidental damages of any kind, including but not limited to loss of profits, loss of use, lost data, failure of security mechanisms or interruption of business, incurred as a result of your use of the Sites, UltiMaker Account, and/or Services, regardless of the form of action, whether in contract, tort or otherwise, even if informed of the possibility of such damages in advance. This limitation of liability does not apply in case the damages are caused by willful misconduct or gross negligence of UltiMaker or its managerial staff. In no event shall the aggregate liability of UltiMaker or any of its affiliates under these Terms exceed EUR 1,000 (one thousand euro), regardless whether an action is in contract or tort or otherwise, even if informed of the possibility of such damages in advance.
14. INDEMNIFICATION
You will hold UltiMaker and its affiliates and their respective officers, directors and employees harmless from any claim, proceeding, action or suit as a result of (i) your use or misuse of the Sites, UltiMaker Account and Services; (ii) your violation of these Terms or of any rights of a third party; or (iii) your violation of applicable law. You shall indemnify UltiMaker for all losses, damages, liabilities, all reasonable expenses and costs (including but not limited to attorneys’ fees) incurred by UltiMaker in any such claim, action, suit or proceeding.
15. MISCELLANEOUS.
15.1 Severability. In case part of these Terms should be or become void or non-binding, the remaining part shall be binding. UltiMaker shall replace the void or non-binding part by provisions that are valid and binding and of which the consequences, given the contents and intention of these Terms, approximate the consequences of the void or non-binding parts to the extent possible.
15.2 Waiver. Even if we do not exercise our rights immediately or fail to exercise a right in one case, it doesn’t mean we waive any of our rights under these Terms and we may decide to enforce them in the future.
15.3 Survival. Any provisions of these Terms that by their nature should survive termination shall survive termination, including but not limited to provisions on intellectual property rights, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution.
15.4 Notices. UltiMaker may modify or update these Terms of Use from time to time. When we do, we will post the updated version on this page and update the “Last Updated” date at the top of the Terms of Use. The “Last Updated” date indicates the effective date of the revised Terms of Use unless otherwise stated. If we make material changes to these Terms of Use, we will provide notice by reasonable means prior to the changes becoming effective, which may include direct email notification to registered users or a notice within the Sites, UltiMaker Account, or Services (e.g., an in-product message displayed when logging in). Your continued access to or use of the Sites, UltiMaker Account, or Services after the effective date of the updated Terms of Use constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms of Use, you must stop using the Sites, UltiMaker Account, and Services.
15.5 Assignment. You may not assign or transfer these Terms (or the rights and licenses granted hereunder). We may assign these Terms (or the rights and licenses granted hereunder) to any third party without restriction. Nothing in these Terms confers any rights for any third party.
15.6 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of laws principles. Nothing in these Terms limits your rights under mandatory consumer protection laws of your country of residence.
15.7 Entire Agreement. These Terms, together with the UltiMaker Privacy Policy, the UltiMaker Children’s Privacy Policy (where applicable), the UltiMaker Digital Factory Subscription Terms (where applicable), and any additional terms, guidelines, or rules referenced therein (collectively, the “Additional Terms”), constitute the entire agreement between you and UltiMaker with respect to the Sites, the UltiMaker Account, and the Services. They supersede and replace any prior or contemporaneous understandings, agreements, or representations, whether written or oral, regarding the same subject matter.
