This Statement was last updated on June 30, 2021
When we use your personal data
Ultimaker may request you to provide certain personal data in case you:
download software or a white paper from our Website
request a service from Ultimaker
sign up for commercial communications; or
submit a contact request
Ultimaker may use personal data to:
improve and develop our products
perform contractual obligations or take pre-contractual measures
provide you with a requested service
get in touch with you upon your request
engage in (direct) marketing activities
engage in personalized communications and advertising (with your consent); and
improve and analyse the use of the Website
Where required, Ultimaker will request your permission to use your personal data. In other cases, Ultimaker may process your personal data for the following purposes:
for the performance of a contract with you or in order to take pre-contractual steps at your request
for compliance with a legal obligation to which Ultimaker is subject; or
for the purposes of the legitimate interests pursued by Ultimaker or by a third party
If you are a reseller:
Information about the status of fulfilling the e-learnings by you as a reseller may be shared with Ultimaker. Ultimaker has a legitimate interest in knowing the up-to-date status of the knowledge of the resellers. Furthermore, the knowledge of Ultimaker's products helps the resellers in performing their tasks.
Information about e-learnings and resellers will not be used for any other purpose than the above.
When we share your personal data
Depending on your interactions with Ultimaker, Ultimaker may disclose your data to the following third parties:
the Ultimaker distributor and resellers in your territory, when you request a quotation
parties involved in performing an agreement entered into between Ultimaker and you or your company e.g. to service partners for on-site support
Ultimaker's affiliated entities
Ultimaker's external advisors
(potential) investors or parties interested in acquiring (a part of) Ultimaker's business; and
other third parties to whom Ultimaker is obliged or entitled to disclose the data by virtue of applicable law or by order of a court or other competent authority
Ultimaker will only transfer your data to countries outside the European Economic Area as long as it is required and used for its approved purpose. For these transfers we ensure that legally accepted safeguards are in place to protect your personal data.
Email marketing communications
If you opt in to receive email marketing communications from us, we keep you posted on Ultimaker's latest product announcements, software updates, and new relevant content published on our Website. Pixel tags are embedded in our newsletters, giving us insight whether an email has been opened or not. We may use this information to reduce or eliminate information in our communications.
In some of our email messages, we use a “click-through URL” linked to content on the Ultimaker Website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you’d prefer not to be tracked in this way, do not click text or graphic links in the email messages.
You can also unsubscribe from future communications by clicking the "unsubscribe" button in such communications.
Data retention, modification and deletion
We will only retain and process the data for the purpose you have provided it to us. You are free to modify any data you have provided to us. Upon a data request removal, all active user data is removed. However, your data can still be part of an encrypted database backup.
You have the legal right to:
request access to your personal data
request the rectification and erasure of your personal data
request a restriction of the processing of your personal data
submit a request for data portability
object to the processing of your personal data, especially where Ultimaker processes your personal data for marketing related profiling
withdraw your consent for the processing of your personal data at any time; and
lodge a complaint with the competent supervisory authority (Autoriteit Persoonsgegevens)
If you wish to exercise your rights, or do have any questions regarding privacy on the Website, please contact us at [email protected] We will respond to your request as soon as we reasonably can and in no event later than 30 days from your request.
How we secure your data
Ultimaker takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, alteration, unauthorized access and unauthorized changes. If you have the impression that your data is not properly protected or there are indications of abuse, please contact us at [email protected]
Cookies and similar technologies
Marketing related profiling
When you accept the tracking cookies on the Website, we analyse your behaviour with our marketing tools, in order to provide tailored content to you. Related cookies are not placed without your explicit consent and can be deleted from your browser at any time, as described below.
Functional and technical cookies
Functional cookies enable the Website to function properly.