¹ During business hours on weekdays in CET timezone
² On weekdays in CET timezone
³ After submission of a ticket through the Ultimaker support desk
In the event you need support in respect of one of these Software & Service plans, please submit a ticket through the Ultimaker support desk. Ultimaker will use commercially reasonable efforts to respond to each case within the applicable response time as indicated above. Actual resolution time depends on the specific circumstances of each case and the resolution required. The resolution will be determined by Ultimaker in its sole discretion.
In order for Ultimaker to resolve any issues reported, you agree to cooperate with and provide all reasonably necessary information to Ultimaker to enable Ultimaker to provide the requested support.
The Software & Service plan levels as set out above only include support in respect of software and services that are part of the used plan, and not general support in respect of – for example – the use of Ultimaker hardware, which is provided by our resellers.