Why is UltiMaker Essentials free? What's the catch?
There is no catch! We believe that the tools and services inside UltiMaker Essentials provide the basic foundation of a connected, professional 3D printing experience. That's why this unending software plan is included with UltiMaker hardware – to help you easily start 3D printing with increased security and control.
Who is Ultimaker Essentials for?
Anyone with an UltiMaker S5 Pro Bundle, S5, S3, 3, and 2+ Connect will benefit from the added functionality and time-saving features of UltiMaker Essentials.
Does UltiMaker Essentials work with 3D printers from other manufacturers?
Not right now. Our enterprise software currently supports only networked UltiMaker 3D printers. However, UltiMaker Digital Factory is built on an open system with many integration options. This means if users or partners wish to create third-party device compatibility, they are welcome to do so.
Is cloud printing using UltiMaker Essentials REALLY more secure than via USB?
Yes it is. With a USB stick, you might feel in control of your sensitive design files. But there's still a chance of that data leaking. For example, physical storage drives can get lost, stolen, or simply break. UltiMaker Cloud 3D printing stores data redundantly across multiple devices at multiple environmentally controlled, biometrically secured facilities. That means you can be incredibly confident that your files will stay secure. Plus, all data is encrypted in transit and at rest – making it very difficult to "eavesdrop" when sending files. Then there are the added benefits of being able to print remotely and not risking a USB stick being removed while printing.
How secure are my 3D printing projects in the digital library?
Very secure. All information sent and received from Ultimaker software products is encrypted in transit, and sharded and encrypted at rest – using industry-standard 2048-bit RSA encryptions. All data is also backed up every 3 hours, encrypted, and stored offline. In the unlikely event of data loss, Ultimaker will be able to recover any files lost.
How do I get started if my organization already has registered?
We recommend only registering one UltiMaker Essentials license per organization. To join an existing organization the admin needs to send you an email invitation through the UltiMaker Digital Factory. Don't want to wait? You can create a personal account and sign in to UltiMaker Cura. Your account will upgrade to the Essentials subscription plan once you receive an email invitation from your organization's admin.
Are there any limitations regarding the amount of printers, members, or usage?
We don't limit the number of connected printers, invited members, or created teams. The only usage limitation is that with UltiMaker Essentials you can create and share up to 5 projects the Digital Library. For unlimited use of the Digital Library you can upgrade at any time to UltiMaker Professional or Excellence.
What if I can't connect my Ultimaker 3D printer or I need technical support?
You can get 24/7 support on both hardware and software-related questions. Simply navigate to our Support pages and click "Submit a request".