Take 3D printing collaboration and innovation to the next level. Unlock CAD integration and unlimited project sharing across your organization – perfect for distributed teams.
An unending subscription to our first tier of software, Ultimaker Essentials, is now included with each new Ultimaker 3D printer. You can learn more about Ultimaker Essentials and register here. Ultimaker Professional and Ultimaker Excellence licenses are billed yearly. Their price varies based on the number of Ultimaker printers you will connect and the number of users accessing them in your organization. Find a full breakdown of these prices here. And if you are at all unsure of which software tier is right for business, you can always try Ultimaker Professional for 30 days for free, and cancel at any time.
Which Ultimaker software subscription is right for my business?
Whatever the size of your organization, there is a perfect plan for you. An unending Ultimaker Essentials subscription is now included with every new Ultimaker 3D printer. This provides plenty of functionality and learning for small businesses just starting their additive manufacturing journey. Ultimaker Professional is ideal for any organization wanting to take their 3D printing operations to the next level – with more features that focus on collaboration and innovation. And Ultimaker Excellence is the complete, custom solution for any business that wants to fully embed 3D printing workflows as part of their digital transformation. For more advice, please contact our sales team.
Does Ultimaker enterprise software work with 3D printers from other manufacturers?
Not right now. Our enterprise software only currently supports networked Ultimaker 3D printers. However, Ultimaker Digital Factory is built on an open system with many integration options. This means if users or partners wish to create third-party device compatibility, they are welcome to do so.
Which forms of payment are accepted for Ultimaker Professional and Excellence?
Ultimaker Professional and Excellence are billed annually via invoice. These can be paid via bank transfer.
I am having trouble subscribing. What do I do?
Check out this support page which walks you through every subscription step so you can get set up quickly and easily. And if you're missing an email during activation and onboarding, be sure to check your spam email folder!
Is a subscription plan required to use Ultimaker 3D printers?
Not at all. It's easy to use our printers with an 100% offline workflow. However, there are many benefits to 3D printing via a secure cloud connection. You can start a print job from home, monitor printer status and print progress, store and print files in the Digital Library, and more. All this is part of an unending, free Ultimaker Personal or Essentials account. From there you can upgrade to Ultimaker Professional or Excellence for even more advanced, time-saving functionality.
What happens when I add a new Ultimaker 3D printer?
After following the steps to add a new printer, it can then be made available to everyone in your organization or assigned a specific team. After signing in to Ultimaker Cura, you can then send print jobs to this printer. Or monitor its status in the Ultimaker Digital Factory.
How does 24-hour support work?
Troubleshooting software-related problems is easy. Either search our knowledge base here or (when logged in to your Ultimaker account) submit a helpdesk ticket here. Our helpdesk support experts are available Monday to Friday and your subscription determines how quickly tickets will be responded to. Ultimaker Essentials subscribers can expect a 24-hour response time during business hours. Ultimaker Professional subscribers will get a response in 12 hours during business hours. And Ultimaker Excellence subscribers will receive support 24-hours a day, within 6 hours of submitting a ticket.
Which Ultimaker 3D printers are compatible with this software?
The Ultimaker S5 Pro Bundle, Ultimaker S5, and Ultimaker S3 are fully compatible. The Ultimaker 2+ Connect and Ultimaker 3 are also compatible with Ultimaker Digital Factory core functionality.
I have 3D printers in multiple locations. Does one subscription cover them all?
It can if you want. All Ultimaker enterprise subscriptions scale to your definition of an "organizational unit." Depending on your needs, you choose if it makes most sense for one subscription to cover your entire company, a specific region, or just one location. For more advice, please contact our sales team.
How secure are my 3D printing projects in the digital library?
Very secure. All information sent and received from Ultimaker software products is encrypted in transit, and sharded and encrypted at rest – using industry-standard 2048-bit RSA encryptions. All data is also backed up every 3 hours, encrypted, and stored offline. In the unlikely event of data loss, Ultimaker will be able to recover any files lost.
